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Right of withdrawal

Right of revocation for mail-order businesses
Customers, who are natural persons and shopping in our online shop from me for a purpose, which can be attributed neither commercial nor their independent vocational activity ("Consumer" according to § 13 BGB – German civil law), have a right of withdrawal in accordance with § § 312d, 355 BGB to. You can (eg letter, fax, email) or your contract declaration within one month without giving reasons in writing - if the goods before the deadline - by returning the item back. The time limit begins after receipt of this instruction in text form. The period does not begin before the date of receipt of the goods, and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or the goods. The revocation or the return of the goods must be sent to: The revocation must be sent to:

DHB GmbH & Co. KG,
Savignystraße 13a,
D-33175 Bad Lippspringe, Germany

or by Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
by fax: 0048 91 485 12 43


Consequences of revocation
In the case of an effective revocation, the mutually received performances must be returned and any derived profits (e.g. interest) must also be returned. If you cannot return to us the performance received, in part or in whole, or if you can only return it in worse condition, you are required to offer compensation of equal value. By "testing the properties and functioning" refers to the testing and trying out the goods, as it is possible and customary in a retail store. Transportable items are to be returned at our cost and risk. The goods which cannot be dispatched to packages are fetched with you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception. If the buyer sends back goods damaged or worn, the legally permissible amount is deducted. The goods must be packed in such a way as the buyer has received the shipment. The buyer absolutely has to avoid sticking sticker and/or stack tape on the original packaging. For the return outer packing or packaging paper / film to used to protect the original packaging. If the original packaging is damaged, the seller must deduct the customer the cost of purchasing new. Only in the case of goods not capable of being shipped as a package (e.g. in the case of bulky goods) the customer may declare return of the goods also through return requests in writing. In this case the seller will arrange transport back to his carrier free for the buyer. Custom made goods are excluded from our returns policy. The precalled right of return is valid only with orders which a consumer concludes for purposes which can be added neither his commercial ones nor his independent professional activity.

End of the information about rights of revocation